Terms of service

1. General

1.1. These Terms set out the rules for the provision of a service by electronic means: automated notification that a technical possibility to book in an e-queue has appeared.

1.2. The operator is the service operator (details to be published), contact address: .

1.3. These Terms are made available free of charge, in a form allowing them to be downloaded, reproduced and stored, before use of the service begins.

2. Definitions

Service

This site together with the Telegram service that sends informational messages.

User

A natural person who has started a conversation with the service.

Alert

An automatic message stating that an available booking form has been detected on a public e-queue page.

3. Subject matter and limits

3.1. The service consists solely of sending informational messages. The limits are set out in full in the Disclaimer, which forms an integral part of these Terms.

3.2. The operator provides no services relating to document processing, makes no e-queue bookings, and neither reserves nor transfers slots.

3.3. An alert is not an offer to contract, a confirmation of a booking, or a warranty that a slot is available.

4. Conditions of use

4.1. A Telegram account and an internet-connected device are required.

4.2. The free part of the service is intended for people aged 16 and over. A paid plan may be bought only by a person with full legal capacity — that is, aged 18 or over.

5. Price and payment

5.1. Reading the site is free. Alerts are provided for a fee under the current plans. The price shown on the plans page is the total amount payable: there are no further fees, commissions or surcharges.

5.2. A plan is a one-off purchase. There is no auto-renewal, the operator stores no card details, and nothing is charged when the term ends — the alerts simply stop.

5.3. The term runs from confirmed payment, not from pressing Buy. Buying a new term while one is still running does not forfeit the remaining days: the new term is added to the current one.

5.4. The fee is for monitoring and sending alerts, not for a guaranteed booking. The public service of processing documents remains free to the applicant to the extent the state determines; the operator's fee has nothing to do with it and no effect on the queue.

5.5. Pausing (/pause) stops the messages but does not stop the clock.

6. Formation and termination

6.1. The free contract is formed when the User sends the service /start and runs for an indefinite period.

6.2. A paid contract is formed when the User confirms the order using a button that expressly states the obligation to pay, and runs for as many days as the chosen plan provides.

6.3. The User may terminate the free contract at any time and without giving reasons by sending /stop. Alerts cease immediately.

6.4. The operator may stop serving a particular User whose actions threaten the operation of the service, having given notice in the chat. If that User had a paid and unused term remaining, the operator refunds it pro rata for the unused days.

6.5. The operator may discontinue the service as a whole, giving subscribers as much notice as is practicable. In that event the operator refunds all paid and unused days. No other provision of these Terms may limit that right.

7. Right of withdrawal

7.1. A User who is a consumer has the right to withdraw from a paid contract within 14 days of its formation, without giving reasons and at no cost other than as set out in clause 7.3.

7.2. To exercise it, send an unequivocal statement before the deadline to or in the service chat. The model form in Annex 2 to the Polish Consumer Rights Act may be used but is not required. The operator will acknowledge receipt without delay and refund the full amount by the same means of payment, within 14 days.

7.3. If the User expressly asked for alerts to start immediately, without waiting out the 14 days, and the service has been partly performed at the time of withdrawal, the User pays in proportion to the days actually provided.

7.4. The right of withdrawal is lost once the service has been fully performed — that is, once the paid term has run out — provided the User gave two express acknowledgements before performance began: consent to immediate performance, and acknowledgement that the right would be lost on full performance. The operator asks for each separately, before payment, and stores them together with the date and the exact wording shown.

8. Prohibited conduct

Users must not: automatically forward alerts into mass-booking systems; use the service for the commercial resale of queue slots or tickets; or act so as to impair the operation of the service or to circumvent rate limits on public resources.

9. Liability and conformity of the service

9.1. The operator makes reasonable efforts to keep the service running but does not warrant its continuity, timeliness, or completeness in detecting available slots. That statement describes the limits of the service; it does not relieve the operator of liability where the service does not conform to the contract.

9.2. Where the service supplied does not conform to the contract, a User who is a consumer has the rights conferred by mandatory law: to require it to be brought into conformity and, where that is impossible or the operator has failed to do so within a reasonable time, to a price reduction or to terminate with a refund.

9.3. The operator is not liable for the consequences of decisions the User takes on the basis of an alert, for the acts of public institutions, for the operation of Telegram and communication networks, or for a message not arriving because of the User's device settings.

9.4. These limitations apply only to the extent permitted by law. Nothing in these Terms excludes or limits liability for intent, gross negligence, or death or personal injury, nor any rights conferred on consumers by mandatory provisions of law.

10. Complaints and dispute resolution

10.1. Complaints may be sent to , describing the problem and the outcome sought.

10.2. The operator will consider the complaint and reply within 14 days of receiving it, to the same address. If no reply is given in that time, the complaint is treated as upheld.

10.3. A User who is a consumer may also seek free help from the municipal or district consumer ombudsman (rzecznik konsumentów) where they live, or from a consumer organisation.

10.4. Consumers may use out-of-court dispute resolution — in particular the permanent consumer arbitration court, or a request to the regional inspector of the Trade Inspection (Inspekcja Handlowa) to open mediation. The register of bodies authorised to resolve consumer disputes out of court is kept by the President of UOKiK (polubowne.uokik.gov.pl). The operator agrees to take part in such a procedure. Participation is voluntary and does not affect the right to go to court.

11. Personal data

The processing of personal data is described in the Privacy policy.

12. Changes to these Terms

12.1. The operator may amend these Terms for valid reasons — a change in the law, in the scope of the service or in the technical conditions of providing it, or a change in the operator's own details.

12.2. Subscribers will be notified in the service at least 14 days before changes take effect. A User who disagrees may send /stop.

12.3. Changes do not apply to terms already paid for. A subscription paid for before an amendment takes effect stays governed, until it ends, by the version of these Terms in force when it was paid.

13. Governing law

13.1. These Terms are governed by the law of the operator's country of establishment.

13.2. This does not deprive a User who is a consumer of the protection afforded by mandatory rules of the law of their country of habitual residence, including the right to bring proceedings in the courts of that country.